Frequently Asked Questions
Everything you need to know about your Cooki Haircare journey.
Are Cooki Haircare products safe for color-treated hair?
Yes, all our formulas are sulfate-free and paraben-free, specifically designed to be gentle on color-treated and chemically-processed hair while maintaining vibrancy.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item for a full refund or exchange, provided it is at least 50% full.
Are your products cruelty-free and vegan?
Absolutely. Cooki Haircare is 100% cruelty-free and we do not use any animal-derived ingredients in our formulations.
Can I track my order once it has been placed?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.