Returns & Exchanges
At Cooki Haircare, we want you to love your hair journey. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened and unused products.
1
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
2
Prepare Your Package
Securely pack the items in their original packaging, ensuring all seals are intact to qualify for a full refund.
3
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing